Got any question?
Yes. Individual clients will need to send email to us at firstname.lastname@example.org. But for Corporate clients, such request will have to come through the company (client) Human Resources Manager
Yes, you only need to call the customer care line at the back of your medical ID card.
Through feedback from enrollees either immediately after receiving care or receipt of mail from us confirming treatment received during the last visit to the hospital.
You can choose any hospital for each member of your family, but it must be from the list of hospitals within our network.
No, health insurance policies are not transferable from one insured to another.
You can notify us of the loss of the card and request for a replacement. You will, however, need to pay the sum of five hundred naira (=N=500.00) only for the ID card replacement.
Yes, this is acceptable. The premium to be paid by each of them will depend on their existing/prevailing health condition. You may contact our customer care centre for further enquiry.
Yes, but the hospital must meet our minimum requirements as stipulated by the NHIS (National Health Insurance Commission).